Returns & Exchanges
Last updated: September 19, 2026
We want you to be happy with your display. This policy explains what can be returned, how, and what happens if something arrives damaged or defective.
In-stock items — 30-day returns
Products sold as in-stock items (for example LED posters, processors, controllers and AV distribution equipment) may be returned within 30 days of delivery. To qualify, the item must be in like-new condition, with all accessories and its original packaging or flight case.
Made-to-order products
LED video walls, transparent mesh and film, custom-sized displays and any product configured or manufactured to your order are built specifically for you and cannot be returned, refunded or cancelled once production has started. If a made-to-order product arrives with a defect or develops one, we fix it — by repairing or replacing the affected parts under warranty — rather than taking the product back. If you need to change an order, contact us as early as possible — changes are often possible before production begins.
How to start a return
- Contact us at [email protected] or (888) 884-0887 with your order number.
- We’ll issue a return authorization and shipping instructions. Returns sent without an authorization may be refused.
- Pack the item securely in its original packaging. Return shipping is the customer’s responsibility unless we shipped the wrong item.
Refunds
Once we receive and inspect the return, we refund the purchase price to your original payment method, normally within 5–7 business days. Original freight and any installation or on-site service charges are not refundable. Items returned damaged, incomplete or showing signs of installation or heavy use may receive a partial refund or be declined.
Damaged or defective items
Inspect your shipment on delivery and note any visible damage on the carrier’s receipt. Report damage or a defect within 48 hours of delivery, with photos. Damaged or defective products are repaired, or the affected parts replaced, at no cost to you — they are not returned for a refund. Defects that appear later are handled the same way under our one-year limited warranty. If we shipped the wrong item, we will exchange it for the correct one.
Exchanges
To exchange an eligible item for a different model or size, start a return as above and let us know what you’d like instead; we’ll credit the returned item against the new order.
Rentals
Rental bookings follow the cancellation terms in our Rental Terms & Conditions.
Contact us
SeeThru Displays
7324 Bellaire Ave, North Hollywood, CA 91605
Phone: (888) 884-0887
Email: [email protected]